Notices
Notifying the public of Rights Under Title VI
TITLE VI POLICY
The purpose of this document is to detail specific complaint procedures for better documentation efforts regarding to Title VI and related statutes.
Title VI of the 1964 civil right and related statues states that:
No person in the United States shall, on the basis of race, color, or national origin, be excluded from participation in, denied the benefits of, or be otherwise subjected to discrimination or retaliation, under any Federally or non-federally funded activity or program administered by a recipient of Federal financial assistance.
Arc Broward ensures that Transportation services in Broward County are made available, are equitably distributed, and provide equal access and mobility to any person without regard to race, color, or national origin.
ARC BROWARD COMPLAINT PROCEDURE
Any person who believes she or he has been discriminated on the basis of race, color, or national origin by Arc Broward may file a complaint by completing and submitting the agency’s complaint form. This form is available in our offices, can be mailed or emailed on request, and will be added to our website at the next update.
Arc Broward investigates complaints received no more than 180 days after the alleged incident. Arc Broward will process complaints that are complete. To be considered complete, complainants must, at a minimum, include their name, contact information, date of alleged incident, and a description of the incident.
Once the complaint is received, Arc Broward will review it to determine if the information is complete. If more information is needed to resolve the case, Arc Broward may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, Arc Broward can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue a written notice to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the information regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so. A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
To access the Title VI policy in Spanish, click here.
Complaints may be made to:
Arc Broward
Jennifer Blue
Chief People Officer
10250 NW 53rd Street
Sunrise, FL 33351
To access the complaint form, click here. To access the complaint form in Spanish, click here.
