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Professional Crisis Management

Professional Crisis Management (PCM) is a crisis management system that emerged out of 16 years of practical experience in dealing with severely aggressive individuals in home, residential, hospital, and school settings. The strategies utilized in PCM are based on scientifically verified principles and address a variety of behaviors. PCM was developed by Neal Fleisig, MS, CBA and is regulated by the Professional Crisis Management Association (PCMA).

Unlike other methods that teach intervention only after individuals have become non-compliant, agitated or aggressive, PCM focuses primarily on prevention, before a crisis occurs. Although not every incidence of aggression can be predicted and prevented with 100% reliability, using proactive prevention methods can greatly reduce crises. 

PCM System covers four (4) Crisis Strategies: Prevention, De-escalation, Intervention, Post-Crisis Intervention components, depending on the level of certification.

To register online, check our Training Calendar for the next PCM classes and other opportunities to grow professionally and make yourself invaluable to your employer.

Note: Class prices are subject to change. Annual Recertification training is required for all levels and offered by Arc Broward. Note that our class size is limited to only 10 participants, so register today!

Differences Per Level of Certification

Professional Crisis Management (PCM) Level I or II

Cost: $125 per person (Level I) or $155 per person (Level II)

PCM Annual Recertification

Duration: Seven (7) Hours

Cost: $105 per person

PCM Basic Practitioner

Duration: Six (6) Hours

Cost: $55 per person

PCM Retraining

Duration: Three (3) Hours — Written; Three (3) Hours — Practical

Cost: $55 per person