Hospitality Operations Training Certificate
The Hospitality Operations Training Program equips individuals with disabilities with the foundational knowledge and hands-on training needed to succeed in a variety of in-demand hospitality roles across hotels, resorts, and event venues.
Through interactive participation and practical, on-site training in a real resort environment at the Chateau Mar Golf Resort, trainees develop essential workplace skills in guest services, housekeeping, maintenance, breakfast operations, and banquet and event support. The program also includes a one-month paid internship, allowing participants to apply their training in a real-world setting and gain valuable on-the-job experience.
Our goal is to prepare trainees for meaningful employment in entry-level hospitality positions by offering small group instruction, individualized coaching, industry-aligned training materials, and ongoing career support.
Program Details
- Training sessions held Monday–Friday, 9:00 AM – 2:30 PM
- Optional tutoring and skill reinforcement labs Monday–Friday, 2:30 PM – 3:30 PM
- Hands-on training at the Chateau Mar Golf Resort in Lauderhill, FL
- Training content aligned with American Hotel & Lodging Educational Institute (AHLEI) industry standards
- Small group sizes and a supportive training environment
- Access to participant support services, coaching, and job placement assistance
- Scholarships available for eligible participants
Participants will gain the ability to:
- Deliver high-quality customer service in hotel and resort environments
- Perform guest room cleaning, sanitizing, and preparation tasks
- Support breakfast services, banquets, and special events
- Practice safe and effective housekeeping and basic maintenance duties
- Communicate professionally with guests, supervisors, and team members
- Demonstrate hospitality workplace professionalism and etiquette
- Earn industry microcredentials through the AHLEI START program, including:
- Breakfast Attendant
- Guest Room Attendant
- Guest Services Gold
- Optionally prepare for additional industry skill validations such as Restaurant Service, Front Desk Operations, and Maintenance
- Build readiness for Florida Ready to Work soft skills and digital literacy assessments
Questions or ready to register for the Hospitality Program?
Next cohort starts June!
